Support

Getting help

Email [email protected]. Please include:

• what you were doing when it went wrong,
• what you expected instead,
• your device and iOS version.

There is also a Send feedback item inside the app (Profile → Send feedback) which attaches that context automatically. If you can reach the app, that route is faster for us to act on.

[email protected] also still works and always will — builds shipped under the previous name have it compiled in. Both addresses reach the same mailbox.

What to expect back

• We read everything. Nothing gets closed unread.
• We answer in the order it arrives, except for anything that stops you training or has taken your money incorrectly — those jump the queue.
• We will tell you when we cannot help, including on refunds, rather than leaving you waiting for a reply that was never going to come.

The full FAQ is below and in the app (Profile → Help). If your question is answered there, that is faster than email.

Billing

Refunds

Apple processes every refund for purchases made in the app — we cannot issue one directly. That is not a policy we chose; in-app purchases are Apple’s transaction, and only Apple can reverse them.

• Go to reportaproblem.apple.com
• Sign in with the Apple Account used for the purchase
• Find Strength Almanac and choose Report a Problem

Profile → Subscription → “Request a refund from the App Store” opens that page for you directly, so you can skip the first two steps.

If Apple declines and you believe it is a genuine fault on our side, email [email protected] and tell us what happened. We will tell you honestly whether we can do anything — often we cannot change the refund, but we can fix whatever caused it.

Cancelling a subscription

You cancel at Apple, not in the app. The app can open the right page for you: Profile → Subscription → “Manage or cancel subscription”. That link opens your App Store subscriptions page; the cancel button there is Apple’s.

If you would rather do it yourself, or you no longer have the app installed, the manual route is:

Settings → [your name] → Subscriptions → Strength Almanac → Cancel Subscription

Either way the cancellation happens at Apple, not with us — we never see your card, and we cannot cancel or refund on your behalf. You keep access until the end of the period you have already paid for. Cancelling does not delete your account or your training history.

A purchase is not showing up

If you subscribed and the app has not caught up, use Restore Purchases on the pricing screen. Entitlements are tied to your Strength Almanac account, not the device, so make sure you are signed in as the same account on both.

Your data

Exporting and importing

Export and import are both included in Bronze — the floor tier — because your training history is yours and that has to be true in both directions. An app you can only put data into is a trap with a nicer name.

• Export. Profile → Export Data gives you your workouts and your measurements as files.
• Import. Bring history back in from a Strength Almanac export. Weights are validated on the way in and anything outside a sensible human range is rejected rather than silently stored.

You do not need to pay more than $1 a month to get your own data out.

Deleting your account

Profile → Danger zone → Delete my account. You are asked to confirm your password, then shown exactly what happens:

• deleting your account does not cancel an App Store subscription. Apple keeps billing it until you cancel it yourself, so cancel it first (see “Cancelling a subscription” above);
• coach relationships end in both directions;
• workouts, programs and history are deleted after 7 days;
• anything you published to the community becomes “Anonymous Strength Almanac user”;
• you can restore the account by signing in within those 7 days.

Deletion is permanent after day 7.

What we collect

The full detail is in the Privacy Policy.

Common questions

The complete FAQ lives in the app (Profile → Help), and it is the source of truth. The answers most people need before installing:

Is it really $1/month?

Yes. Bronze is $1/mo (or $10/yr) and includes the whole tracker — logging, programs, PRs, RIR/RPE, supersets and the plate calculator are never gated. Higher tiers add analytics and cosmetics, never essentials.

Is there a no-cost tier?

There is no free tier, and we say so plainly rather than burying it. The floor is $1/month. We would rather charge a dollar than sell your attention.

Does it work offline?

Yes. Every set you log is saved on your phone first and sent to your account as soon as you have a connection, so a gym with no signal does not cost you a session. The sync chip on the workout screen shows what is waiting: it reads Offline · followed by a count while you have no connection, and disappears once everything is sent. If your subscription lapses while sets are still waiting, they stay safe on your phone and the chip reads a count followed by saved on this device · choose a plan to sync. Tap it to see the plans, and your sets sync as soon as you pick one. Your history and export stay yours either way. Your workouts are also saved on this phone so you can log without a signal. Signing out keeps that copy here for your next sign-in. When you delete your account, it is erased from this phone too.

Logging works without a signal; some things still need a connection. Signing in, choosing or changing a plan, editing a program, creating or editing a custom exercise, following someone, sending a suggestion or a rating, and the community feed all need one. Records and achievements for a workout you finish offline are worked out once its sets have reached your account. On a phone that has never confirmed your weight unit, connect once before your first set so we can confirm it.

What is Coach Mode?

It lets a coach see and program for lifters who have invited them. It is opt-in on both sides.

I never got my confirmation email.

Check spam first. If it is genuinely missing, email support and we will confirm the account manually.

Reporting a bug

Use Send feedback in the app where possible — it carries the context we need. Otherwise email [email protected].

If it is a security issue, please email rather than posting it publicly, and give us a reasonable window to fix it before disclosure.

Legal

• Terms of Service are published at launch.
• Privacy Policy

Strength Almanac is operated by LemTech LLC (Maine, USA).

[email protected]

Copyright complaints

Designated DMCA agent (registered with the U.S. Copyright Office, registration number DMCA-1081780):

• Service provider: LemTech LLC
• Alternate names: Strength Almanac, strengthalmanac.com
• Agent: Jeff Lemieux
• E-mail: [email protected]